Coronavirus Covid-19

Please note that the following information on this page over-rides information on the same topics elsewhere on our website. The following is subject to change, please check back regularly

It’s mandatory to wear a face covering in shops and on public transport.

Please be aware that from 8th August  face coverings will be mandatory for guests and visitors in corridors and public lobby areas of hotels/guest houses/etc.

 

Last updated 4th August 2020

Whilst we would love to throw open our doors and have a house full of guests again, sadly this is not possible at the moment, due to Covid-19,  as your safety is our priority.

We are having to make some adjustments how we run Fern Villa by following Government protocols and to ensure we do all we can to protect you, the Community and ourselves.

We opened from the 18th July on a reduced basis, providing the Scottish guidelines don’t change.  This is to allow us to proceed slowly and to ensure social distancing can be managed successfully and comfortably for both you, our Guests, and ourselves.

Limited opening* will allow us to develop a set of systems to thoroughly clean and disinfect the whole house. This involves washing down all hard surfaces with soap and water followed by disinfecting with Milton.  Please ask if you would like to see a copy of our Risk Assessment and Cleaning Schedule.

In the event that we need to close either during your stay or before your arrival date we will help you to try and find alternative accommodation in the area.  However, we will not be liable for any costs arising from this. 

We have a main hand sanitising unit in the hall and 4 smaller ones dotted around the house.  All are hands free operated.

It’s mandatory to wear a face covering in shops and on public transport.

Please be aware that from 8th August  face coverings will also be mandatory for guests and visitors in corridors and public lobby areas of hotels/guest houses/etc.

*Where we have bookings made prior to Covid-19 there may be more than 3 rooms occupied.  Where possible we will leave a day between bookings.

 

Please note that the following information on this page over-rides information on the same topics elsewhere on our website.  The following is subject to change, please check back regularly

Arrival/Checking In

A check in time slot will be agreed to avoid parties being in the common areas at the same time.

Keys will be sterilised and left in your bedroom door.

We have installed a hand-sanitiser unit in the hall, please use this when coming into the house and when going out.

Please remove outdoor footwear in the porch.  We will give you a box to keep them in.

Please be conscious of social distancing at all times when on the premises for your safety and other guests.

Checking Out

A check out time slot will be agreed to avoid parties being in the common areas at the same time.

We would prefer contactless payment eg by BACS before arrival. However if you prefer to use the card machine this will be sterilised before and after use.

We request that all bin bags in your room are tied and that the window is left open.

Keys should be placed in the room door on departure. 

We can not store luggage after 11.00am. 

Bedroom

We have removed the Guest Information folder, you can find most of the information from this on our Guest Information Room Book page on our website.  There will be a few laminated sheets with information in the room.

We have removed scatter cushions, throws and blankets.  If you would like an additional blanket please let us know and we will deliver it to your bedroom door.

Please let us know if you would like a kettle and cups. Please also ask us for coffee, tea, hot chocolate and sugar sachets.  We can supply fresh milk.

Please bring your own toiletries with you.  If you have travel bottles we will be happy to top these up for you with Highland Soap Co. products:

Aloe Vera Hebridean Seaweed

Body Wash
Shampoo
Conditioner
Hand and Body Lotion
Hand Wash

We will provide antibacterial hand washing soap.

Please ask if you require a hairdryer.

Please leave the window open as often as you can, especially when you go out for the day.

For best practice we will not enter your room during your stay, unless you specifically request that we service your room.  If you require a bin change please tie a knot in your bin bags and leave outside your door between 9am and 11am.  If a towel change is required please inform us at breakfast so we can provide you with a bin bag to put them in, please tie up the bin bag and leave outside your door between 9am and 11am.  We will knock on your door with clean towels and bin bags.  We will leave antibacterial wipes in the bathroom for you to wipe it round if you wish.  

If a maintenance visit is needed this will be arranged when you are out of the property where possible, unless an emergency.

Guest Lounge

The Guest Lounge can be booked on arrival if available.

Breakfast Room

There will be 2 breakfast sittings 7.30am – 8.15am and 8.30am – 9.15am.  There will be a maximum of 2 tables seating 2 people at each sitting. Your table can be booked the night before. 

Once you are seated your breakfast will be placed on the sideboard for you to take to your table.  Please leave your dirty crockery on the table. 

We have removed the condiments from the table please ask us what you would like and we will bring these to you.

We will email you a breakfast order for you to complete and return to us.  You can change your choice on a daily basis if you wish.

Please use the hand sanitiser before entering and on leaving the Breakfast Room

Cleaning

Please be assured we are following detailed government and industry guidelines on cleaning protocol to protect our guests and ourselves and are happy to provide full details on cleaning policies on request.

In brief all surfaces and items in the common areas will be washed down with soapy water before being sterilised on a daily basis.  Surfaces that are touched more regularly eg the bannister will be done more often.

All guest rooms are cleaned, sanitised and sealed before guest arrival.

All sanitising stations will be cleaned and stocked daily.

It is requested that guests go out for the day by 11.00am and return after 3.00pm in order that we can safely clean and sterilise the house.

Laundry

Bedding will be washed at 60degrees.

Towels will be washed at 60degrees.

Information Stands

We have removed all the information leaflets.  There will be a poster displayed showing which leaflets we hold and you can request a copy from us.  There is also a QR code you can scan and download the leaflets.

Eating Out/Shopping

Due to social distancing cafes/restaurants may have limited seating.  Where possible book a table in advance.

Please follow the guidelines given by shops.  At the moment the CoOp in Ballachulish allows a maximum of 5 people in the shop at one time.  There is a hand washing station outside of the shop and it is requested that you wash your hands before entering the shop and after coming out.

Personal Protection Equipment

The Glencoe Petrol Garage (Claymore Ltd) have a good range of face coverings, gloves, wipes etc.

To stay safe, to protect others and to save lives you should remember FACTS:

Face coverings in enclosed spaces, including public transport

Avoid crowded places

Clean your hands and surfaces regularly

Two metre social distancing

Self-isolate and book a test if you develop corona virus (see below)

Please do not travel to us if :

  • You are exhibiting symptoms of Covid-19
  • You have been tested positive for Covid-19 within the last 14 days
  • You are self-isolating for symptomatic reasons
  • You have knowingly been in contact with a person who has tested positive for Covid-19 during the previous 14 days
  • You are part of the ‘Test and Trace’ NHS system

Test and Trace

The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace.  Please assist this service by making sure that we have a record of the name and contact details of the lead member of the party, which will only be passed on to the NHS if necessary

Guests displaying signs of the Covid-19 Virus

If you are displaying signs of the Covid-19 virus* while staying with us, you should inform us immediately,  self-isolate in your room to minimise any risk of transmission, and request a test by calling NHS 119  If  it is confirmed that you have Covid-19, you should return home if you  reasonably can.  You should use private transport but only drive if you can do safely.  If you cannot reasonably return home (for example because you are not well enough to travel or do not have the means to arrange transport), your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

We will follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.

Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing.

We will wear full protective clothing to clean the room 72 hours after check out.  The room will not be relet for another 72 hours.

If you cannot return home, you will be expected to pay for all costs incurred

Amongst other things this would include the going rate of additional days spent at Fern Villa.

*The main symptoms of coronavirus are:

A high temperature

A new continuous cough

A loss of or change of sense of smell or taste

Please ask if you would like to see our Risk Assessment and Daily Cleaning Schedule

 

For the latest information visit https://www.gov.scot/coronavirus-covid-19/

 

Please consider taking out travel insurance even if you reside in the UK

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