Booking Terms & Conditions

Please make sure you read through all our terms, conditions and polite requests before making a booking.  On making a booking it is assumed that you have read, understood and agree to all of these.

Cancellation Policy

  • If you need to cancel your reservation more than 7 days before the date of your expected arrival no charge will be made
  • If the booking is cancelled  7 days or less before arrival then a charge equal to the full booking amount will be made.
  • If after arrival you need to shorten your length of stay then a charge equal to the full booking amount will be made.
  • In the case of a no-show, then a charge equal to the full booking amount will be made.
  • Cancellations must be made in writing to stay@fernvilla.scot.  Please do not consider your booking cancelled until you receive an email confirmation from ourselves.

It would be advisable to take out travel insurance to cover any cancellation charges.

Payment on arrival/departure

We accept payment by Sterling cash, Visa and Mastercard Credit and Debit cards and American Express.  Sorry we do not accept cheques.

Checking In/Out

Check in time is normally between 4.00pm and 8.00pm, this allows us time to clean the rooms as well as run any errands.  Please be aware that if you arrive early without prior notification you might not be able to gain access.

Check out time is by 10.30am.  You are welcome, however, to leave your bags with us if for example you are travelling by public transport and  you want to go out for a walk.

Special Diets

If you have any special dietary requirements please let us know at time of booking. Some items can be bought in the local shop otherwise we will need to pick them up if shopping in Oban or Fort William.

Have allergies?  Please keep us informed

Oatmeal Porridge – may contain traces of gluten.

Our Butcher’s own pork sausage – Rusk (Gluten), Salt, Wheat Flour (Gluten), Dextrose, Preservative E221 (Sulphites), White Pepper, Nutmeg, Emulsifier E451, Flavour Enhancer, E621. Spice Extract, Antioxidant E301.

Stornoway Black Pudding – Beef, Suet, Vegetable Fat, Oatmeal, Pork Blood, Onions, Salt, Spices.

Breakfast Haggis – Lamb, Beef, Oatmeal, Water, Onions, Salt, Pepper, Spices.  May contain traces of nuts.

Blueberry and Cornflower Muesli – Jumbo Oats, Rye Flakes, Sultanas (vegetable oil), Raisins (vegetable oil), Blueberry (sugar, vegetable oil), Banana Chips (bananas, Coconut Oil, Refine Cane Sugar, Banana Flavour), Cornflower Petals.  The Muesli is mixed by our supplier so may contain traces of gluten.

Please Ask:
As we buy different breads, cereals, yoghurts etc, please check with us on a daily basis if you require information on these items.

Duvets – we have feather duvets, although we don’t serve them for breakfast, please let us know if you are allergic to them and we will swap it for a hollow fibre duvet!

Maximum Occupants

Our rooms take a maximum of two persons.  We cannot accommodate extra adults, children or babies sharing beds with adults or in a travel cot. This is due to health and safety and fire regulations and stipulations in our insurance policy.   If you arrive with additional adults or children/babies we reserve the right to cancel your reservation.

Children/Babies

Please send us an email with your requirements and we will advise if we have suitable availability in separate rooms or for one adult and one child in a room.  If you arrive with extra adults, children or babies without notification we reserve the right to cancel your reservation.  This is due to health and safety and fire regulations and stipulations in our insurance policy.

Parking

We have enough parking for 1 vehicle per room.  There are 4 spaces opposite the house and 1 to the side of the house.

WiFi

We offer free WiFi.

Pets

We are sorry but we are unable to accept visiting pets.

Assistance dogs are welcome along with their well behaved family.

We do have small dogs of our own who occasionally may be in the Guest areas of the house.

Smoking

Fern Villa operates a no-smoking and no-vaping policy.

Travel Tip

If you are only staying one night in a certain place, why not use an overnight bag which will save you from lugging your big cases in and out each day.

Accessibility

Our Guest House is not suitable for people with mobility difficulties.

Assistance dogs are welcome along with their well behaved family.

Baggage Transfer Service

If you are using a baggage transfer service, for example if walking the West Highland Way, please could you let us know in advance so that we know to expect a drop off/pick up and we can then ensure someone is in for the handover of the bags.

Polite Requests

We know that most of our guests will respect our home and treat it as they would their own.  However sadly there are a few people who don’t and we have had to make several expensive replacements over the years as a result.  We don’t want to put up too many signs around the house so our requests are listed here:

  • Please remove wet or muddy footwear in the lobby and leave on boot rack. If they are particularly wet we can put them in the drying room for you.
  • Don’t hang up wet clothes in your bedroom, please bring them to the kitchen door and we will hang them up in the drying room for you.
  • Please don’t eat food in your room, just ask us and we will set up a table for you in the Breakfast Room.  Or there are picnic tables in the Shinty Park opposite the house if the weather is fine.
  • Please use the coasters in the room and don’t put drinks etc directly onto the furniture.
  • Out of respect to other guests please keep the noise to a minimum before 7.00am and after 10.00pm.
  • Fern Villa has a no smoking and no vaping policy.

Email Bookings

If you have not booked on line then an amount equal to 50% of the cost of your stay is payable, by PayPal, once we have manually processed your booking.  Please pay within 48 hours of  receiving your confirmation.

If payment is not received within 48 hours we will send you a cancellation confirmation.

If you need to cancel your reservation 7 days or less before the date of your expected arrival any money paid will not be refundable.

If you need to cancel your reservation more than 7 days before the date of your expected arrival any money paid will be refunded less any PayPal charges.

When paying, please enter your booking reference number in the ‘Instructions from Buyer’ field.

Please note our rooms are for a maximum of 2 people only, we can not accommodate extra adults, children or babies in our rooms due to health and safety and fire regulations and stipulations in our insurance policy.

Please enter the amount you would like to pay.

 

 

Thank you